Shipping policy

SNUGELL, LLC

Last modified on May 1, 2020

At Snugell we offer a variety of shipping options for your convenience. Shipping and handling charges depend on the destination of your order.

Processing Times

    • Orders placed before 2:30pm EST/EDT Monday through Friday will be shipped that day via chosen the user’s elected shipping choice. Orders placed after 2:30pm EST/EDT Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. 

 

    • If any products are not available or on backorder, the customer will be notified, and the item will be shipped as soon as reasonably possible.

 

    • All shipping charges are calculated by UPS and USPS and will be displayed at the time of checkout. Purchaser is responsible for all shipping, import, and brokerage fees assessed by UPS Worldwide, USPS, or your country customs center. All calculations for expedited delivery are based on business days only.

 

Free Shipping on All Orders over $30.
We offer free ground shipping to all 50 US States and US territories for all orders over $30. We reserve the right to decide which carrier will ship orders qualifying for free shipping.

 

Shipping Methods

    • We may use a variety of carriers in order to ensure that our customers receive their packages in the most efficient way possible, while still being safely handled.  However, we typically ship our packages through USPS and UPS, and therefore any rates and shipping times will be pursuant to their terms, volume, and ability to make timely deliveries.

 

    • Through our various carriers, we typically offer the following shipping times to the 48 CONTIGUOUS states in the USA: 
      • Ground Shipping
      • Third Business Day Shipping
      • Second Business Day Shipping
      • Next Business Day Shipping
      • Next Day Shipping
      • Pricing and delivery times packages shipped to Alaska or Hawaii may vary.
  • The pricing and availability of each of the above will vary based on your location and the time of the placement of the order.  When checking out, you will be permitted to select your preferred method of delivery.  

     

      • Please note that any shipping rates and package receipt times listed throughout the website are simply estimates based on the anticipated costs listed by the carriers we work with.  These rates may be subject to change at any time, and while they are intended to be close, they may not be an exact reflection of the true cost to ship your products to your location.  Your total shipping cost will be calculated at checkout and the exact shipping price will be included in the order confirmation.

     

    Anticipation of Delivery

      • ORDERS CONTAINING CERTAIN PRODUCTS MAY BE MARKED AS FRAGILE.  IT IS BEST TO HAVE YOUR PACKAGE AND ITS CONTENTS EXPOSED TO THE OUTSIDE ELEMENTS FOR AS LITTLE TIME AS POSSIBLE.  AS SUCH, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE YOUR PRODUCTS SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT.  SNUGELL SHALL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS UPON CONFIRMATION OF DELIVERY. 

     

    General Returns

      • If you are not happy with your Snugell purchase for any reason, we will be happy to accept a return. You may return your purchase within 30 days of your original order. Items being returned must be in their original condition with the tags. Customers are responsible for all return shipping charges. We do not accept exchanges at this time.

     

      • Include the Snugell Return Copy in your package to help us process your return. We only accept returns from purchases made on Snugell.com. After processing, please allow 7 business days for a credit to appear on your account. Original shipping costs are non-refundable. We suggest shipping the package with a carrier that can provide tracking and insurance, as Snugell is unable to provide credit for packages lost during return shipment if proof of delivery is unavailable.

     

      • If you do not have the original packing slip, please include a note inside the return package with the following information: reason for returning item(s), order number, purchaser's name, address, and telephone number. Your order number can be found in your confirmation email sent to the email address used at checkout.  The same will be provided on the confirmation of purchase page after a purchase is completed.

     

    Order Cancellations

      • We want you to get your order as soon as possible, so we typically begin processing it immediately after you place it. Once your order has been submitted, we may not be able to cancel or make changes to the order. Please review your order very carefully prior to clicking the Purchase button on the checkout page. If you have questions about your order, please contact us via email at: info@snugell.com.